Shipping & Handling

Thank you for shopping at Cotton Y Online. This Shipping & Handling policy explains how we process, ship, and deliver your orders. Please read it carefully before placing your order.

1. Processing Time

Orders are processed within 1–3 business days after payment confirmation. Business days are Monday through Friday, excluding public holidays.

You will receive an order confirmation email immediately after placing your order. Once your order has been shipped, you will receive a shipping confirmation email that includes a tracking number and carrier information.

2. Shipping Methods & Delivery Times

Delivery times are estimates and begin from the date of shipment, not the date of order. Actual delivery times may vary depending on your location, carrier delays, or customs processing.

Domestic Shipping (United States)

International Shipping

Please note that international delivery times do not include time spent in customs.

3. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

• Delivery destination (zip code or country)

• Shipping method selected (standard or expedited)

• Total weight and dimensions of your order

• Any applicable promotions or free shipping thresholds

Free Shipping
We may offer free standard shipping on domestic orders over a certain amount. If applicable, this will be clearly displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing:

• A unique tracking number

• A link to the carrier's tracking page

You can also track your order by visiting our Track Your Order page on our website.

Please allow up to 24 hours for tracking information to appear on the carrier's website after you receive your shipping confirmation.

5. Shipping Restrictions

We currently ship to addresses within the United States and select international countries. If your country is not available at checkout, please contact us at cottonyonline@gmail.com to inquire about shipping options.

We do not ship to the following address types:

• PO Boxes (domestic or international)

• APO/FPO/DPO addresses (limited exceptions may apply; please contact us)

6. Customs, Duties, and Taxes (International Orders)

For international orders, you may be required to pay import duties, taxes, or customs clearance fees. These charges are determined by your local customs authority and are your sole responsibility. We have no control over these charges and cannot predict what they may be.

Please check with your local customs office for more information before placing an international order. We are not responsible for any delays caused by customs processing or for any additional fees imposed by your country.

7. Lost, Stolen, or Delayed Packages

• Lost Packages: If your tracking number shows "delivered" but you have not received your package, please check with neighbors, family members, or your local post office. If the package remains missing, contact us within 7 days of the "delivered" status. We will work with the carrier to resolve the issue. We cannot be held responsible for packages delivered correctly to the address you provided.

• Stolen Packages: We are not responsible for packages stolen after delivery confirmation. We recommend using a secure delivery location or tracking your shipment closely.

• Delayed Packages: While we strive to meet estimated delivery times, we cannot guarantee them. We are not responsible for delays caused by carriers, severe weather, natural disasters, or customs processing.

8. Incorrect Shipping Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to an incorrectly entered address. If you realize you entered the wrong address, contact us immediately at cottonyonline@gmail.com. If your order has not yet been shipped, we may be able to update the address. Once shipped, we cannot redirect the package.

If a package is returned to us due to an incorrect address, you will be responsible for the cost of re-shipping.

9. Split Shipments

If your order contains multiple items, they may be shipped separately depending on availability. You will receive separate tracking information for each shipment. You will only be charged one shipping fee at checkout unless otherwise stated.

10. Contact Us

If you have any questions about shipping or handling, please contact us at:

cottonyonline@gmail.com

Last Updated: June 8, 2026

— The Cotton Y Online Team