Refund & Return Policy

Refund & Return Policy

At Cotton Y Online, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our policy below.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, unworn, and in the same condition that you received it.

  • The item must have all original tags attached and be in its original packaging.

  • The return request must be initiated within 30 days of the delivery date.

  • Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items are not eligible for return:

  • Intimate apparel, including certain nightwear and undergarments, for hygiene reasons.

  • Items marked as "Final Sale" or "Clearance."

  • Gift cards.

  • Fabric that has been cut, washed, or altered.

2. How to Request a Return

To initiate a return, please follow these steps:

  1. Contact us at cottonyonline@gmail.com within 30 days of receiving your order.

  2. Include your order number, the name used at checkout, and the reason for the return.

  3. Wait for our return approval and instructions. We will provide you with the return address and any additional steps.

Do not send your item back before receiving return instructions. Unauthorized returns may not be processed.

3. Return Shipping Costs

  • If the return is due to a defect, error on our part, or damage during transit, we will cover the return shipping costs. Please provide clear photos of the defect or damage when you contact us.

  • If you are returning an item for any other reason (e.g., change of mind, wrong size ordered), you are responsible for the return shipping costs. Original shipping fees are non-refundable.

We recommend using a trackable shipping method for your return, as we cannot guarantee refunds for items lost in transit back to us.

4. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. This process typically takes 3–5 business days after we receive the item.

  • Approved Refunds: The refund will be credited to your original payment method (credit card, debit card, or PayPal). Please allow 5–10 business days for the refund to appear on your statement, depending on your financial institution.

  • Partial Refunds: Partial refunds may be granted for items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

5. Exchanges

We do not offer direct exchanges at this time. If you need a different size or color, please return the original item following our return process and place a new order for the desired item on our website.

6. Damaged or Defective Items

Please inspect your order upon delivery. If your item arrives damaged, defective, or if you receive the wrong item, contact us immediately at cottonyonline@gmail.com within 7 days of delivery. Include:

  • Your order number.

  • A clear photo or video showing the damage, defect, or incorrect item.

We will arrange for a replacement or full refund, including return shipping costs if applicable.

7. Late or Missing Refunds

If you have not received your refund after 10 business days from our approval notice, please check the following:

  • Contact your credit card company or PayPal, as it may take additional time for the refund to post.

  • Contact your bank. There is often a processing time before a refund appears on your statement.

If you have done these steps and still have not received your refund, please contact us at cottonyonline@gmail.com with your order number.

8. Cancellations

If you need to cancel an order, please contact us as soon as possible at cottonyonline@gmail.com. If your order has not yet been processed for shipping, we may be able to cancel it and issue a full refund. Once the order has been shipped, it cannot be canceled, and you must follow our return process.

9. Contact Us

If you have any questions about our Refund & Return Policy, please contact us at:

cottonyonline@gmail.com

Last Updated: June 8, 2026

— The Cotton Y Online Team